Thanks Waste!

Yeah the liner on the opposite side of the steps is snug so my fear was that it was installed off center. He was having trouble getting the corners to grab anything because they we so far from the corner that he actually built an extruded piece to snap into and that he cut into pieces and just shoved in there so the liner had something to hold on to, it's infuriating that he was trying to pass this off as proffessional and I even told him it looked like I could have done that.

My contract reads as a new liner replacement, no mention of it being inferior to what was there already. He came out to do the measurements and custom ordered a liner from Plastimayd about 2 weeks before he was supposed to do the install. He keep saying that the pool has shifted over the years, but I know this was custom made and I shouldn't be held responsible for poor measurements right? What are your thoughts on the "footprint" in my shallow end? It's a sand bottom that was to be smoothed per his quote and this dent was not in my last liner. It's right in front of my stairs in a high traffic area and every time I step in it I cringe with disappointment.

I talked to him today and he was playing a bit dumb, he was surprised I was so mad and kept reassuring me he had done all he could. He has agreed to come back out next friday again but I'm 99% sure nothing will come of it. I've already mentioned the better business Bureau route to him but was hoping he would come clean and fix his mistakes.