Razzysmom's thread

[PoolDoc]

Ok, could be -- I've never seen anything but the hub and spoke arrangement, and it didn't sound like that to me. However I couldn't find a picture, so you may be right.

[CarlD]

Ok, could be -- I've never seen anything but the hub and spoke arrangement, and it didn't sound like that to me. However I couldn't find a picture, so you may be right.

We are both guessing here, but I'm just extrapolating from what they say. I must admit I'm not impressed by their website or support level.

[razzysmom]

Sorry it took so long to get back. I took all of the sand out and inspected the bottom X and the center pipe. Didn't see anything broken. The center pipe doesnt actually attach to the X, it has a smaller fitting on it that sets down on the X. Don't know if thats normal since this is my first sand filter. I put the sand back in it, filled it up, attached the top and it has been running fine. (knock on wood) I feel that when I was using the vac, it lost flow and began suckn up sand? Maybe I didnt have it attached good? I dont know how they expect you to fix the X cause it wont come out of the tank unless you break it. Hopefully I wont have to deal with that. I do recommend to anyone with an intex pool with cartridge filters to replace it with a sand filter if its in your budget. Within just a few hours of running it the pool had cleared up dramatically. Again, thanks for all the help, the BBB has helped me with my pool greatly. If I had to mess with chemicals much I think I would of gave up the pool long ago. I'll try to keep you posted about the service I get out of my Columbia.

[PoolDoc]

I took all of the sand out and inspected the bottom X and the center pipe. Didn't see anything broken. . . . .
I put the sand back in it, filled it up, attached the top and it has been running fine. (knock on wood)

I could not even begin to tell you how many times I've taken something that was broken all apart, found nothing wrong, re-assembled it, and had it work fine. It used to drive me crazy. But, every service guy I've ever talked to has done the same thing, and I finally quit worrying about it!

[razzysmom]

Back for an update on my Columbia system. On June 21, which is 1 month to the day that I ordered it, I came home to a pump running but no water flowing. First thing the next morning I call Columbia, explain problem, fella tells me I need a new impeller. I email him the info he needs, I call him back, he checks email and tells me that he will send me out a new impeller and that I should get it by mid week. I didn't agree with this process, I felt it should have been overnighted seeing as which I hadn't even gotten a full months use out of it. But I hooked up my paper cartridge filter to get me through the next few days. Yesterday was mid week and I have not gotten my part. I call Columbia again this morning and speak with a lady who informs me that my part was just mailed out YESTERDAY!! Needless to say my bp went thru the roof. All she could tell me was that the fella probably did take it to shipping on Friday but shipping has been backed up cause people want their parts this time of year. (You don't reckon!) I know things that are mechanical can have defects from the factory, stuff happens, but don't lie to me. I do not recommend buying anything from Columbia. I wish I would have spent the extra money and purchased a Hayward and I believe I wouldn't of had the aggrivation that I have had. Oh well, live and learn! (now that my bp is lower)