In order to kill off the "gunk" in the pool, your friend is going to need to take the Cl up to 25 ppm and HOLD IT THERE until there is no loss when testing at night after sundown and again in the early morning before the sun is on the pool. She will need to test 2-3 times daily, and more if possible, each time adding whatever amount of chlorine it takes to get back up to 25. THe more consistently she's able to maintain 25 ppm, the quicker it will clear up. In her pool, each 1/2 gallon of 6% bleach will raise FC by 1 ppm, so she can use that as a guide when figuring what it will take to go back up to 25.
So the answer is a combination of the above--for right now, add 10 gallons but understand that it's not a one-time addition--she's going to need to keep adding to maintain that high level until it's holding. Don't add anything extra for the filter--the chlorine in the water will take care of the filter debris as well. While keeping it shocked, she needs to brush the pool at least daily, and keep an eye on her filter pressure and backwash the filter as the pressure indicates. Once the pool turns cloudy blue AND THERE IS NO CHLORINE LOSS OVERNIGHT, she can let the chlorine level drift back down, but to no lower than 8 ppm. Unfortunately, when the CYA is that high, she'll have to maintain the Cl between 8-15 ppm all summer to keep the pool clear. I don't know if a partial drain and refill is an option for her, but if it's feasible, I would certainly consider it so that she doesn't have to maintain her Cl that high.
This is going to take a good dose of POPP--pool owner patience and persistence. It won't happen overnight, but then the problem was created over a long period of time, as well. Fortunately, the cure won't take as long as the creation!
You didn't post a CH level--has she been using cal-hypo at all? Could you post that too, because it's a common cause of milky water.
Also, where is the pH level after the Borax additions?
Janet
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