Stain Removal Questions

[SuitUp]

I followed all the directions I had, except the one that said fill out the chart. Limited time during weekdays. I asked 3 very specific questions which were not answered. 1. what is a polyquat and where can I get it? 2. what is HEDP and where can I get it? 3. why do you say not to shock after AA and then how do I safely get chlorine back in?

I was expecting answers to these questions. Like, 1. this is a polyquat and here is a link. 2. This is an HEDP and here is a link. They have speedy delivery available. I would have paid extra for speedy delivery because like I said, short on time. I don't mind if you get a bit of a kickback because everybody has to eat and I don't expect anyone to put out their time for free. 3. Rechlorinate this way instead of shock because (fill in answer).

The answers I got were 1. You have to be really good at reading ingredients to get a polyquat. 2. HEDP is very hard to find locally. 3. You didn't follow directions and went to Knoxville - good luck! All very vague and meaningless answers to my very specific questions. I was willing to follow instructions if you had given them.

Now: I'm happy with the stain removal, the AA removed the brown stains and even some of the organic stains in the deep end. I had a slight algae bloom in the attached spa that scraped off easily. The water is slightly cloudy. I added 2 gals of liquid chlorine and am floating 3 pucks of chlorine with acid. The chorine is holding steady and the ph is at 7.2.

My fill water tested with chlorine barely visible at about .5 and ph high at 7.8. If you don't want to post this or only post part of it I'm ok with that. You can contact me directly at (Email address removed for your protection).