What kind of shock are you using -- meaning ingredients.

Your pH is a little low. Use some 20 Mule Team Borax (laundry aisle at Walmart) to raise it. Start by adding about a fourth of a box slowly to the skimmer while the pump is running, breaking up any clumps. After a couple hours, retest pH and redose as needed until you get the pH between 7.2-7.8 with 7.4-7.6 usually considered ideal.

Below, I've cut and pasted some of our getting started info that you may find helpful.

Get a cheap OTO (yellow drops) / phenol test kit, or if available at YOUR Walmart (check availability), get the HTH 6-way DROPS test kit, which is compatible with the Taylor K2006. Test the pool as soon and you can, and post the results. If you get the 6-way kit, ALSO test the water you FILL the pool with, especially if it's a well, and post THOSE results as well. (The HTH is the best available kit you're likely to find locally, but it's not the K-2006. It can only provide rough measurements chlorine levels above 5 ppm, and it measures "TOTAL" hardness, rather than "CALCIUM" hardness, which is not ideal.)


+ Having a good test kit makes pool care easier for EVERYONE. A good test kit means a kit that can test chlorine from 0 - 25 ppm, pH, alkalinity, calcium hardness, and stabilizer with reasonable accuracy. Test strips (AKA 'guess-strips' ) do NOT meet this standard. Some pool store testing is accurate; most is not. The ONLY way you'll know whether your pool store is accurate or bogus, is by testing accurately your own self. On the other hand, pool store 'computer' dosing recommendations are NEVER trustworthy -- ignore them. They are designed to sell more chemicals than you need, and WILL cause many pool problems.


+ We recommend the Taylor K-2006 test kit, which meets the requirements above, for many reasons. The HTH 6-way drops kit is a great starter kit, and is compatible with the K2006 (it's made by Taylor). There are a few alternatives; for example Lamotte makes an FAS-DPD kit that's OK -- but it costs 3x as much. But, we're not aware of any test that is better, and since we are all familiar with the K-2006 (and can help you with it) we recommend it exclusively ( Test kit info page )



+ Buy some plain 6% household bleach, about 10 gallons per 10,000 gallons in your pool. You can switch to other products, later. But bleach will work, in almost any sort of pool mess, without complicating side-effects.


+ If you need stabilizer, and have access to a Sams Club, buy their 24lb pack of 1# bags of 100% dichlor shock. Each bag will add about 7 ppm of chlorine, and about 6 ppm of stabilizer, per 10K gallons of water. Otherwise, order dichlor from Amazon:
Kem-Tek Dichlor 22 lbs
We do NOT recommend buying dichlor locally, otherwise, at least until you are an EXPERT reader of chemical labels. The chlorinating pool chemicals sold at Walmart, Kmart, Costco, and most other local stores are diluted blends, sometimes with copper and other products with bad side-effects.


+ Do NOT add pool store goop -- phosphate removers, clarifiers, flocculents, metal 'removers' & sequestrants, and especially, algaecides -- without instruction from us, or at least, a VERY specific reason for doing so. All of those products have side effects that you probably don't understand yet. Most are sold to pool owners who do NOT need them. Many will make things worse if over-used. Some (algaecides, phosphate removers) usually make things worse if used at all. Rarely, you may actually NEED one of those products.


+ It's much easier to answer your questions, when we know something about your pool. We often 'waste' the first few posts back and forth collecting information. So, please complete our new Pool Chart form -- it takes about 30 seconds, but will save much more than that.
Pool Chart Entry Form
Pool Chart Results