Decking delima

[eljefe281]

Sean, I can't help you with your decision, but you might want to find out from Sundek what caused the dissolution of the relationship with RTBS.

If it's something alarming, you may want to post that on the board.

[eljefe281]

Also, is there any way you could get a 100% refund on your decking cost from RTBS and contract directly with the Sundek outfit?

[SeanB.]

Sean, I can't help you with your decision, but you might want to find out from Sundek what caused the dissolution of the relationship with RTBS.

If it's something alarming, you may want to post that on the board.

I'm sure it's nothing alarming. In fact, I almost said so in my original post because I thought people might jump to conclusions.

It was very clear from the letter and the way that it was worded that they are not going to disclose the nature of their problem, nor should they. The fact that they spoke positively of Richard's in the letter leads me to believe it is simply a business decision - probably couldn't agree to a contract rate or something of that nature.

As far as going around Richards, that is not something I would consider even if it were allowed, which I doubt it is. Richard's has been doing a good job and I will work with them to find a solution. I don't want to have to contact multiple companies later if there is ever a warranty or repair issue.

I'd love to hear comments on my question though.

Thanks

[SeanB.]

Dilema resolved: My pb and the Sundek contractor have worked out a solution to complete the existing jobs. I don't know what their relationship will be beyond that though.

However, without going into detail, when I learned the nature of the problems between my pb and the sub, I've opted to go with another decking installer also used by my pb. It is the exact same product, purchased from the same factory, but without the liscensing. Sundek only allows one dealer per city/sales area. However, the product, color (even color name), installation, and warranty will all be the same.

If you live in Houston and are considering Sundek, send me an e-mail or pm and I can provide you with a little more detail.

[eljefe281]

That's good news, Sean.

Glad it worked out.