Sorry to say, the odds are you've been screwed. You've got two significant and unrelated failures within weeks of taking possession.
My work was always with very large commercial pools in the TN-AL-GA triangle area, but my local business is now closed. However, I've had extended contact over the last couple of years with some local pool service guys, who deal with higher end in-ground pools, and what I've learned has stunned me.
- OVER 90% of newer high end in-ground pools in my area have serious problems.
- There are no contractors available who can consistently and successfully install and pipe pool+spa or pool with zero edge installations successfully.
- The ONLY pools being installed of moderate to high quality are simple COOKIE-CUTTER pools built by one of two builders who are older than I am.
- Most of the guys doing pool-service and pool-maintenance lack the IQ to every be successful without extensive training and careful expert supervision.
- There is no extensive training available.
- There is no expert supervision available.
Here are my recommendations.
- If there is a crusty old builder in Valdosta who builds decent pools . . . even if he has the customer relations skills of a crab . . . hire him to check your pool for serious problems or deficiencies. Do NOT call someone skilled in marketing, because they will not want to 'bad mouth' one of the local shysters.
- Call a lawyer now and find out what you need to do to document the failures and preserve your rights.
- If you didn't do due diligence on the business background of your builder, do it now. He may well be on the verge of bankruptcy.
- Do this NOW. The worst builders in my area are always on the brink of bankruptcy.
Sorry.
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