Rajung;

I'm not sure what happened. Obviously, you've had some bad luck. Every company occasionally ships some bad product, and that may have happened to you.

But unlike BioLab, Doughboy has a long and well established reputation for quality -- if pricey -- product. And, contrary to my suspicions, I was able to confirm today that Doughboy's equipment is almost exclusively US made. So, my China info doesn't apply.

I'm going to have to mark these problems as indeterminate in cause; I'm not willing to assign Doughboy the "Doughcrap" label based on a single unfortunate episode.

Again, I'm sorry that you've had bad luck; I wish I knew why.

Sincerely,

Ben Powell