We had done business in the past years with this particular company and had always had good service in the past so little did we suspect things had changed.
We took out a home equity line of credit, over $4100.00 for this company to repair our in ground pool.
The repairs were to replace with brand new liner and repair all damage done to the pool walls and floor. I was told the pool would be smooth and look like brand new.
Instead they put a brand new liner on top of damaged vermiculite bottom!!!! As a result our pool looks worse than it did before the repairs.
It looks like someone installed vinyl liner over pot holes in a road!! So the owner comes over to inspect my complaints. He just stands there and says, "Yeah, I agree this does NOT look good, but no one will ever notice and you can swim in it anyway and it won't hurt anything." I repeatedly told him, "But it looks worse than it did before we got the new liner." He would not answer to that and only agreed to send his "guys" back out to put the liner back in the corners that had already pulled away in the shallow end in less than 2 weeks after brand new installation!
I then showed him a huge chunk of vermiculite rocks bulging underneath the liner going down the slope to the deep end near the crease. He said, "I will have my guys come out and smash those rocks down so you won't notice it." I said, "Won't that cause a hole?" His response, "Oh, no, it will be just fine."
So again I pointed out to him that it looks like pot holes covered over by a brand new liner. He kept saying, "The problem is your vermiculite, it rolled up and gave way when they put the new liner down." Making it sound like somehow it was our fault.
So I came to your pool forum where I learned he should have repaired the vermiculite BEFORE installing the new liner!!
Also I have noticed a wrinkle on the side wall in the shallow end of the pool.
I am so upset can't sleep. He has made it plain he is not going to honor their horrible work. He has only agreed to have his "guys" pull up the corners in the shallow end and smash the bulging chunks of vermiculite to smooth them out!
What would you do if this were your pool? I feel sick. I am waiting on a return phone call some time today from an attorney about this. We feel totally ripped off.
I told him too, "You told me my pool would look like brand new and it looks worse." He would not say anything. He left my house just telling me he would send his "guys" back out to fix the pulled away corners and smash vermiculite chunks.