I got your pictures, as you noted, they really don't reveal much.
Go ahead and try the Vitamin C on both the steps and the other area. But, it may be necessary to clean up the water, in order to get clear picture (accidental pun!) of what's happening.
Copper typically comes from added chemicals (algaecides, 'mineral' devices or chemicals), or from corroding pool heaters. Rarely, it's present in fill water. Have you been using copper algaecides a lot?
Assuming the black stains are copper, it may not be possible to remove them completely without acid washing your pool. But acid washing is sort of a devil's bargain: nice white pool now, but at the cost of a rougher surface that is even MORE susceptible to stains.
If you're not going to go with an acid wash, you should do the following:
1. Get a local OTO / phenol red testkit. Use it to keep the chlorine between 1 - 2 ppm. Gradually lower the pH to 7.0 - 7.2. Make sure your pump is on 24/7. Also, report on Vitamin C results ASAP.
2. Order all of the following: K2006 test kit (Taylor K2006A (3/4 oz bottles) or Taylor K2006C (2 oz bottles) @ Amazon, and at least 2 quarts of polyquat (Kem-Tek 60% polyquat @ Amazon) and 2 quarts of HEDP (Kem-Tek 338-6 Metal & Calcium Eliminator Pool and Spa Chemicals, 1 Quart @ Amazon). I can't really advise on exact quantities, without knowing your pool's size.
3. Report K2006 test results as soon as you can. CYA levels are very important to know, and CYA testing with test strips is horrendously inaccurate.
4. Follow label dose recommendations on the polyquat & HEDP.
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The goal is to get the pool water into condition to lift the copper off the plaster. Lowered pH is part of this; avoiding high chlorine is another part, and the HEDP is yet another bit. Using the polyquat, which is BOTH an algaecide and a clarifier, will help you clean up the water, while maintaining low levels of chlorine. Since high chlorine tends to cause copper to drop out and stain surfaces, this is important. Also, no matter what the stains are, the polyquat + HEDP will not make it worse.
Check into what it costs to drain and refill. It may be possible to get the copper off the plaster, and back into the water, but it's tricky to get the copper out of the water and onto the filter -- but NOT the plaster. With as much copper as you appear to have, it may be best to chemically dissolve the copper, and the drain and refill the pool.
Do report on the Vitamin C results. It's unlikely the HEDP will 'lift' all the copper, but if Vitamin C will, we can help you buy bulk ascorbic acid, and use it. It's NOT chlorine compatible, so you have to follow a careful process to lift the stains without having your pool turn green while there's no chlorine present.
Good luck!
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