freaking out over frozen water level

[PoolDoc]

Please don't pre-judge Doughboy. There are plenty of reasons to actually dislike some of the pool companies, without needing to dislike them BEFORE they've done something wrong.

Please do not post any more about Doughboy, till you've actually made contact.

I would STRONGLY recommending peeling the cover back, and getting into the pool with waders, so you can take some better pictures or videos to show Doughboy. The angle you're shooting at, and the instability of the video, makes it very difficult for me -- much less Doughboy -- to interpret those images. I'm not arguing for Doughboy: I'm just arguing for accurate communication and for not pre-judging the situation.

I'm removing your other Doughboy post, for now. If later you have relevant actual data on your warranty, your situation, and Doughboy's response, THAT will be the time for posts on how Doughboy deals with warranty claims.

[rajung]

Getting back about the leak.
I was contacted 2 weeks ago by the Pool store that installed the pool.
They said Doughboy would warranty the liner,I was told that occasionally its possible that when the seams were fit,the machine doesn't get it quite right.
They don't cover labor though.The pool store did say they would discount labor 30% and warranty labor for 2 years.
Sound reasonable to anyone?

[CarlD]

Yes, that's actually not a bad offer. The warranty os on the liner, not the install. I had a similar situation when my liner was 10 days old...catastrophic seam failure. I had to fight to get the install even partially covered.