freaking out over frozen water level

[CarlD]

Is the liner torn or merely stretched? Otherwise the ice along the wall and the slight bowing at the walls around the uprights looks normal to me.

[rajung]

Here is a video clip I sent to the pool co. that installed. First 30 sec or so don't show much since I almost needed 3 hands to get something put together.

Definitely a leak. One of maybe a few. I found where the seams are. 3 along bottom length wise,1 on a long side, bottom to top edge and one around parimiter slightly above bottom edge above cove.Seams fused together about 1/2 over each section and there is a 1/16 inch extra not fuzed.

Not sure where this will end up and have a feeling doughboy will do all they can to avoid warranty since they really brag about seam leaks not happening.

Already waiting on excuses! Anyone else have seam leak issues after 1 full swim season with the top grade liner from someone?

http://youtu.be/PYYL-VTklAY

[PoolDoc]

Please don't pre-judge Doughboy. There are plenty of reasons to actually dislike some of the pool companies, without needing to dislike them BEFORE they've done something wrong.

Please do not post any more about Doughboy, till you've actually made contact.

I would STRONGLY recommending peeling the cover back, and getting into the pool with waders, so you can take some better pictures or videos to show Doughboy. The angle you're shooting at, and the instability of the video, makes it very difficult for me -- much less Doughboy -- to interpret those images. I'm not arguing for Doughboy: I'm just arguing for accurate communication and for not pre-judging the situation.

I'm removing your other Doughboy post, for now. If later you have relevant actual data on your warranty, your situation, and Doughboy's response, THAT will be the time for posts on how Doughboy deals with warranty claims.

[rajung]

Getting back about the leak.
I was contacted 2 weeks ago by the Pool store that installed the pool.
They said Doughboy would warranty the liner,I was told that occasionally its possible that when the seams were fit,the machine doesn't get it quite right.
They don't cover labor though.The pool store did say they would discount labor 30% and warranty labor for 2 years.
Sound reasonable to anyone?

[CarlD]

Yes, that's actually not a bad offer. The warranty os on the liner, not the install. I had a similar situation when my liner was 10 days old...catastrophic seam failure. I had to fight to get the install even partially covered.