1) It is some arbitrary but most POs with two speeds find they need at least 1 hour per day at high speed for better skimming and a cleaner. Low speed usually doesn't work so well for both of those things including myself. I can't create a scenario that fits all pools so I make the workbook available for those who want to customize it: Pool SpreadSheets
2) Larger motor (>HP) generally have better efficiency only because they use larger wire to handle the current. Also, the motor type makes a difference. Anything with a run capacity such as a Permanent Split Capacitor (PSC) or a Capacity Start Capacitor Run (CSCR) motors are more efficient than the motors with just a start capacitor. But for the Whisperflo, the main difference is HP.
3) Depends on the TriStar. The standard two speed pumps have CSCR motors which have better efficiency. The TriStar VS is an ECM permanent magnet motor. BTW, what sort of problems are they having? I know Hayward has had some issues with bad seals over the years which a third party manufactures so unfortunately they get the bad rap for it.
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