It's very odd that you cannot achieve a chlorine level higher than 3 ppm. How are you testing?
Also, your saturation index (pH + temp + TA + CH) is too high, assuming you are testing accurately. In your area, you are running a real risk of hard-to-remove scale forming in various places, so lower the pH, at least to 7.6.
Besides telling us how you are testing, do this:
1. Buy a gallon of 31% muriatic acid to your pool. Add it, 1/2 gallon per dose. Wait a day, and retest the pH, to make sure nothing surprising happens. There's a link in my blue signature block to a page explaining how to use muriatic acid; read it! Make sure the pump is running when you do so; leave it on for an hour after.
2. Buy 3 gallons of PLAIN 8.25% household bleach. Add them all at the same time. (If you also add muriatic it acid, do so in a DIFFERENT area of the pool. You can add the acid in the deep end, and the bleach in the shallow end.) Make sure the pump is running when you do so; leave it on for an hour after. Test the chlorine level that evening, and again in the AM. The result should be well over 3 ppm, and should be virtually the same in the AM.
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