We don't support "non-chlorine" systems . . . simply because they are ultimately 'un-supportable'.
You've run into the 'wall' with these things: shocking is necessary, because copper / silver systems do not sanitize pools and do not oxidize swimmer wastes. But, once you're copper levels get high enough, shocking tends to screw things up.
Mixing clarifiers and flocs can help, but only if you get lucky and get it right. That's hard to do, since none of the manufacturers tell you what's IN their clarifier or floc, and there are some products out there that work, individually, but are VERY incompatible with other products.
Any suggestions we might offer could cause serious staining or other problems, given your possibly high copper levels.
So, the only recommendation we can really offer is to talk to the people that sold you the system you have.
Good luck!
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