Intellichlor ic40 - no cell light, life at 60% only 1 year old help!!!

[kimspool]

I had a pentair intellichlor ic40 installed last summer. The cell light is off and will not come on, even with the output at 100%. The salt level is steady red (low). All other lights are green. Also I checked the usage by pressing the MORE button for 3 seconds and it tells you how many hours have been used. It read 60% which means 6000 hours, and the chlorinator only has a life of 10,000 hours which on average should be 5 years. I live in CT, how is it possible this unit is already 60% used. I would have to use this thing 24 hours a day for 250 days for it to be at 6000 of use. And why won't my cell light come on. We just added 40 pounds of salt.