Unless you drained and refilled 40% of your pool, it didn't happen -- what you've encountered is just typical bogus poolstore test results. We've seen it a thousand times here!
What you have to understand is that pool stores have NO incentive to provide accurate testing, since truly accurate and reliable testing will greatly reduce their chemical sales. Not all pool stores understand this; not all pool stores *deliberately* provide bad test results. But, almost all pool stores DO provide BAD test results! And no pool stores will work hard at doing things -- like providing accurate reliable tests -- that will drastically cut their sales.
1. Get a local OTO/phenol red test kit (yellow/red drops). Make your pH stays between 7.2 and 7.8. Make sure your chlorine stays above 2.0.
2. If you've recently had metal stains, run your pump 24/7 and use polyquat (www.poolsolutions.com/polyquat.html) to help filter and to prevent algae while your chlorine is low.
3. Order a K2006 test kit (link below) .
4. Again, if you've had metal stains, do NOT shock your pool -- doing so is likely to put the metals BACK on your pool walls. Please understand, almost all 'metal remover' products ONLY remove the stains from your walls; they do NOT remove the metal from your pool water.
5. Adjust your return eyeballs, so that they are not aimed at anything that can stain.
6. Make sure your filter is working well.
7. Putting a chlorine tab in the skimmer, will help drop the metals out of the water . . . and onto your filter, instead of onto the pool walls. Using polyquat will also help filter, and will help prevent algae while your chlorine is low.
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