Poolco says my crack is only a hairline crack and not structural. Says it's normal.... They still haven't come out and are saying this based on my picture. Structural warranty and a plaster warranty exist.

What should I accept at a minimum to fix this?

http://www.poolforum.com/pf2/showthr...on-gunite-pool

I had no responses until I called the boss direct.

So frustrating. I had a pool prior and my only issue was cloudy water and needing a new liner after 15 years....
I would never buy a gunite pool again.