Hi,
I'm not the person that can answer your question, but the ones that can should be by shortly. I will tell you this, though--one of the first things they'll ask for is a set of test results on your water, taken with drop-based testing, and a list of what chemicals (ingredients, not product names) have been put into the pool. With that info, hopefully somebody can give you some good info to help solve the problem!
You can also use the google search linked in my sig to search the forum for other posts regarding the same problem--you'll just have to log out to read the responding threads until your registration is upgraded by the forum's owner, Ben.
Welcome to the forum!
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