Ben,

I appreciate your comments. You have made yourself clear. Thanks for being so helpful. I can give you a dealer's site who posted the actual letter from the manufacturer's service manager which includes the "formation of CaCl claim" if you are interested. (I think I may have already emailed this specific info to you. Did you get the manufacturer info?) I know there are others out there with the same problem for them to post the letter.

I am keeping notes on everything. This is why we are waiting for THEM to come in person and try for themselves to remedy our situation. No more phone conversations and having them dismiss our concerns with their ludicrous cause-effect scenarios. We are outdone.

Again, thanks!