Essentially, you need to run the chlorine up to a "shock" level--but that level is based on your CYA level, which is why Watermom is asking for test results. You need to hit that shock level, maintain it until the green is gone, and until you can go from sundown to just before sunup without losing any chlorine--which requires being able to test your own water, which is why Watermom is highly recommending that you get a test kit and test your own water. Besides, it will keep you from being "pool-stored"--told to buy things that aren't going to help, such as the floc that they sold you.
If you'll post the test results Watermom asked for, we'll be happy to help you get it cleared up! Oh--and welcome to the forum!!
Janet

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