A chlorine level of 10 ppm and pH of 7.2 is fine.

We're really limited in the help we can offer folks outside of North America -- most of the products we recommend are unavailable, and all of the test kits are!

This thread covers some of the issues, and links to a decent testkit that may be available to you:
http://www.poolforum.com/pf2/showthread.php?15117