I was going to just return it and buy a new one from Amato but, the shipping was over $10 so that wouldn't have save me any money. They are sending out a new one tomorrow with a return shipping label for the old one & he said he would see what he could do about the pricing. I was pissed when I opened the box but, I must say the customer service so far has been good and they shipped the 1st one in 3 days.