Words like high, low and normal don't give us enough information to be able to help. Can you give us some current water testing result taken with a drops based kit? The kit we recommend is the Taylor K-2006 or 2006C which you can get through the testkit link in my signature below. It is only available online, so you'll need something to use in the meantime. Get a cheap OTO (yellow drops) / phenol test kit, or if available at YOUR Walmart (check availability), get the HTH 6-way DROPS test kit, which is compatible with the Taylor K2006. Test the pool as soon and you can, and post the results. If you get the 6-way kit, ALSO test the water you FILL the pool with, especially if it's a well, and post THOSE results as well. (The HTH is the best available kit you're likely to find locally, but it's not the K-2006. It can only provide rough measurements chlorine levels above 5 ppm, and it measures "TOTAL" hardness, rather than "CALCIUM" hardness, which is not ideal.)
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