Quote Originally Posted by badabing View Post
Many of the sellers they give limited time 15-30 days for a return on a defective product.
I wouldn't buy it, till I was ready to use it. If you wait a month or so to install it, you won't likely get full replacement if DOA. I don't know specifically about Hayward handling warranties. In my case, I've usually purchased wholesale, so if it breaks, whether it's Pentair or Hayward , I still just take it back to my local SCP, and say "Here, it broke. Gimme my money back!"

You're not going to get that result from buying online. You aren't going to get (I don't think) fast in-season warranty response from the majors --they are swamped, too. I know that my local SCP tends to pile up difficult warranty stuff till August or September, when they've got more time to fight over it.

If you can find a trustworthy local seller or installer . . . you'll get much better response if something goes wrong. You're unlikely to be able to duplicate that online. I've never returned anything to Amazon, but I've heard they'll give you your money back, if you get it back to them AND if THEY sold it. But most of the SWCGs I liked to on Amazon were 3rd party sales, and I've heard mixed stories about those.

Bottom line: if you are are really worried about warranty, hunt for a trustworthy local, and pay the extra it takes to buy from him. In part, the money you save online is a trade-off for greater risk and less service.

Quote Originally Posted by PJM361 View Post
Thanks Ben,
When I saw that website I became suspicious because the only brand you could buy was circupool. I came here to find some info and you did a great job. I did find out from this website poolproductreviewsmagazine.com that same guy owns the distribution company. This is a quote from that review, " This month I am reviewing a Salt Chlorine Generator System distributed in the U.S. by Pace Research Ltd, the parent company of PoolBids, in business since 1997." I also noticed the first article on circipool.com was written by a Donald Uhle, President of Discount salt pool not Ken. Also the 7 year warranty is prorated after the 1st year, scroll down to the bottom for Don's post. http://www.troublefreepool.com/haywa...wg-t24532.html
I'd bet that someone in the Uhle clan also owns poolproductreviewsmagazine.com. It doesn't look like they are crooks, but it does look like they'd be pretty good selling used cars!