Ms Dean;

Proper pool management has a learning curve -- and you are currently at the steep end of that curve. We can help, but we can't change the reality. In the US pool market you have 3 choices:

1. You can be a victim of pool store tactics, as you have been in the past.
2. You can learn to manage your pool chemistry yourself -- and we can help with that, but YOU still have to learn.
3. If you are very, very lucky, you can find a really good local pool store to help you. We estimate about 2% of pool stores fall into this category.

The choice is yours. But we can only help with option 2.

However, if you select option 2, I can tell you that you are going to need to obtain an essential pool tool, that has been in short supply, as long as I've been doing the PoolForum: P.O.P.* Without it, your efforts will fail, and you will waste your time and ours.

Best wishes with your decision.

* P.O.P. = Pool Owner Patience