RayPak 406A Problems - Would Love Some Help

[PoolDoc]

As I've explained repeatedly this year, the move to "electronic codes" to make trouble shooting 'easier' . . . doesn't. The pool industry does not have master mechanic manuals (like you get for autos) that explain EVERY code, and how to respond.

Instead, most of the codes are unexplained in any source I've been able to find. So my moderate knowledge of gas fired pool heaters is useless since I've never worked on a RayPak 406a -- I'd need product specific service info I don't have, and don't seems to have access to.

There are a LOT of people here who know "what's going on" with pools, but very few of them have a RayPak 406a -- and to be a little blunt, most of us don't waste our time reading through long posts, once we hit the reference to electronic "codes" -- we already know enough about what's going on, to know that it's not likely that we can help.

So, we move on to someone else, who we can help.

[AshburnVA]

Thanks for being blunt.

Now let me be blunt. The problem I described - with as much detail as I could - has very little to do with the code, and much more to do with a heater - could be ANY brand of heater emmitting ANY error code - that is breaking down well before it is supposed to...displaying rust, breakdown of the firebrick, and an orange flame. Turns out the manifold is cracked, as is the header, and has been spewing water inside the unit - probably has been since it was installed. Working Raypak to work on some sort of settlement so I'm not out $3k.

I've seen the same sort of question and response dozens of times on your forum - posted by people with much less information than I tried to provide, answered by people - you included - with their best guess of what the problem is...and in none of those case did it seem like the people who responded knew the exact unit and product in order to help. That's why I posted.

If you need certain things from your forum community - particularly new members in need of some help - then you should say so. Didn't see anythig in your tips for new users about keeping posts to xx words or less, or leaving codes out of it, etc - in fact it says several times to provide as much detail and background as possible. That's what I did.. Raypak isn't exactly a fly-by-night brand, and there seem to be lots of 406a's out there - that's why I thought somebody could help.

Sorry to have bothered you.

[PoolDoc]

I'm sorry, too.

We can't do everything, and we have to focus on what we can do best. You were asking a heater question, on the busiest weekend of the year, and expecting a prompt and competent answer. There are, at best, 2 or 3 people here who MIGHT be able to answer that question well, and I'm not one of them.

Obviously, you're a dissatisfied customer. I'm sorry you didn't get what you felt like you deserved.

The best I can do for you is return 100% of what you paid -- all $0.00 -- and close your account.

Sincerely,

Ben Powell