Intex does not have the best customer support.

On the other hand, so do some companies who sell far pricier products. But, they still have done more to expand the US pool market than any other company in the past 30 years. When I entered the pool business over 25 years ago, the idea that someone could go to Walmart (yes, they existed then!), buy an 18' round pool for less than $750, install it themselves, and have it actually work for more than 12 hours would have been heresy!

But, setting that aside, they are hurting themselves these days by not providing better support, at least online.

However, before you buy, try calling their customer service number, and see if you can get any clarity there:

Consumer Service
Special Summer Hours:
Monday through Friday 7:00am-5:00pm PST
Saturday 7:00am-3:00pm PST

Online Store: http://www.intexstore.com
E-mail: http://www.email.intexstore.com