Hi and welcome to the Pool Forum! Before we can help, we'll need a little more information.
Do you have a test kit? (Not test strips.) If not, you need a good one. The kit we recommend is the Taylor K-2006 or 2006C (same kit, bigger bottles, better buy). You can get one from the Amazon link in my signature below. In the meantime, pick up a cheap OTO/Phenol Red kit (red and yellow drops.)
We need a current set of water testing results taken with a drops-based kit. Make sure that your CYA level is one number that you report. If you don't have a good kit, you can let a pool store test this for you. Make sure they do the 'disappearing dot' test and not test strips. Do NOT let them talk you into buying anything!
Tell us what kind of pool (vinyl, gunite, fiberglass) you have and also what chemicals you have used in the past -- ingredients, not product names. Post your numbers and someone can go from there.
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