Jandy PureLink/AquaLink RS/AquaPure Problem

[Watermom]

I know nothing about this system, but hopefully someone will come along who will be able to help you. Just wanted to welcome you to the Pool Forum!

[PoolDoc]

The problem with electronic systems like yours is that solutions are unit specific, not generic.

By that I mean, mechanical parts that do similar things tend to be similar, so solutions that work on one, often work on another. But, with electronics, you don't have parts, as much as you have programing and wiring -- which tend to be specific not only to that manufacturer, but even to that model.

I'm going to move your thread out where others can see it, but I'm not going to hold my breath, while you wait for an answer. If it were me, I would:

1. Collect that exact make, model, serial number and approx date of mfg;
2. Read the manual carefully - you can start here => http://www.zodiacpoolsystems.com/Sup...edge-Base.aspx
3. Search the web by model number;
4. Call Jandy customer service: (800) 822-7933; productsupport@zmp-zodiac.com

I would call last; you are most likely to be able to get out of Level 1 support, and up to Level 2 (where you're talking to someone who knows which end of the wrench to grab!) IF you've already eliminated the easy problems yourself.

[keastman]

I've dinked around with a Jandy unit for 7 years now, starting from when they used to be Chlormatic II. If you become fairly fluent in the product and act like you know what you are talking about you may be able to get into customer service for the installers. In the past, I have had very good luck with them helping me out on testing. A couple of them dumped me when they found out I was an owner, another one told me I knew the system better than some of the installers that call. The weaker points of those units tend to be the circuit boards and the sensors. I've gone through four flow sensors, both circuit boards, and a couple of cells. I've not had to deal with the remote controls though. I believe Jandy has a trouble shooting guide that can be down loaded. I even think there was a link to it on a post here at some point in time. I"ve had good luck finding replacement parts and units on Ebay, but you are always taking a chance with private parties. I've been lucky so far. I can't help you out with the PDA part, mine is the simple set up.

[Pahonex]

Thanks for the info and tips. I'm now getting a LO chlorine production signal which is suppost to indicate a temp less than 60 when the temp (if I believe the sensor reading on the PDA) is 67. I also can't tell what is involved in getting to and replacing the front panel so I'm really considering calling in someone who has worked on one before, if I can find someone.