Hi NJ;
----------- Advice below assumes a chlorine or 'salt' pool -----------------
A new pool is overwhelming at first, and unfortunately, pool stores make it worse. Let's see if we can make it easier!
#1 - Forget about nitrates and phosphates. (If they haven't mentioned phosphates, they will, sooner or later.)
#2 - Learn to test your own water -- it's not that hard, and will save you $1,000's of dollars and hours and hours of time. Pool store testing is designed to sell chemicals, not solve problems!
#3 - You can keep your pH above 7.0, and it isn't too hard. Go buy 10 boxes of borax -- 20 Mule Team brand, in the detergent section of Walmart and many grocery stores. Add 2 boxes at a time, slowly, through the skimmer, with the pump running. Wait 4 hours, and retest pH. Repeat till pH is above 7.0. THEN, drop to 1 box per dose, and repeat till the pH is 7.4 - 7.6. If you go a little high, don't worry.
#4 - While you are at Walmart, buy 20 gallons of plain 6% household bleach. Begin adding 5 gallons of bleach each evening, and then brushing any algae spots.
#5 - Also, while at Walmart, buy a cheap OTO / phenol red testkit, and use it to test chlorine & pH.
#6 - Also, go by your pool store and have your water tested for chlorine, pH, stabilizer, calcium and alkalinity. Do NOT buy any chemicals! Report those numbers here. Notice whether they test with strips or drops, and tell us which they used.
#7 - And, if you are not already doing so, operate your pump and filter 24/7 until your water is perfect.
Those steps should get you started. Let me caution you again, do not buy and use any more pool store chemicals.
When you report the test results, also tell us what chemicals you have been using to treat your pool. And, we need to know what type of pool (vinyl, concrete, etc) and filter (DE, sand, cartridge) you have. Also, if you have a fountain or anything that aerates the water, let us know about that, too.
Finally, you'll need to purchase a drops based testkit with the FAS-DPD chlorine test. The Taylor K2006 is the least expensive option, and the most available. You can use the Amazon link below in my signature. Be careful NOT to confuse the K2005 DPD color match kit with the FAS-DPD K2006.
Good luck!
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