Thankfully I've listened to pool company so far and I've done everything they said other than the ph won't come down. We had a ton of rain so now working on getting chemicals back in sync we had to drain over 4 inches at least when the storm hit and possibly 7, just ran it out for over 12 hours. My FC has never been over 1 and I have every test done by 3rd parties.

Give him my email address as I've got to proceed unless i want to be stuck with ugly cracking concrete and possibly bad plaster work. Wish they would just do it right the first time or follow up. I'm not one to hire an attorney but I'm also not going to be stuck with garbage in my yard costing me obscene money to fix.

Will still send pictures but I went out there and one thing I noticed was that some of the black felt like actually small pieces of wood or metal that can be scratched out of the plaster. Most just looks like stains, some real small and others about 1cm wide. When they come to replace filter i'll ask about it again.I'm starting to feel it was in the plaster mix and just coming up as the plaster cures.

We've got a Nature 2 fusion soft system. Wish we found this site and did research better but we all make mistakes believing what we read and the salesperson....

You may be right they might read the forum as surprises arose today that they're coming to replace the filter although they still refuse to do it in accordance with code saying the tank is our responsibility.

Amazing that the pool company doesnt want to keep customers happy and do things right. All I want is a pool in accordance with code and agreement and concrete that's clean and not cracked and done in accordance with code. I guess that's too much to ask. Isn't it easier and more profitable to do things right the first time and not rush? If they don't fix it, I'll do a come check out my pool on different opinion web sites for both concrete and pools and let people see/read what they may not want.

Thanks everyone. I am very much obliged by all the help. I hope and pray that I don't end up having to fight for what should be done but I will if they force it. The BBB is only a first step.

Take care all.