New Pool SWG & other questions

[maglib]

I called pool company and basically left them message that I can't believe nobody has come to look at concrete, that it takes a month to cure and they have to still install the loop loc cover (the pool com owes us a cover still) along with the DE filter. I also said if we didn't hear back we didn't want to but would have to speak with our lawyer. Well they didn't call back. So i'm hiring a lawyer easy win as they still didn't put DE filter in and the concrete wasn't done in accordance with code (rolling edges, stains from bad mix are easy, the cracks immediately). So if I can send you my info, please let me know of a good lawyer. Of course we have to remediate first.......

MY PC won't let me attach camera as I'm having USB ports issue (HP issue) so I'm going to get my son to take pics. You can't scrape the black off at all, vitamin C did nothing. I have less than 200ppb of phospates so it shouldn't be algae. Iron test showed nothing. Can't figure it out other than maybe bad mix of plaster and it's the garbage coming through.

Another question. Phos Free was used to get rid of phosphates and we have cartridge filter. We cleaned filter after using phos free and there wasn't anything that we saw on the filter. Now if we do the weekly dosage (I know we don't have to but I don't want pool company to have any excuses) do we have to clean and pull cartridges out every week?

Thanks.

[PoolDoc]

Hi Maglib;

A caution and a question:

Do you want me to send Carl your email address, so he can give you the names of some attorneys?

* and *

Be CAREFUL -- if you are getting a lawyer involved, do NOT follow our chemical advice. Follow your pool company's advice! It doesn't matter whether it works or not; what matters is what you said, and that's not giving them an excuse!

The "BBB Method" works . . . but it is NOT pool industry standard (which often doesn't work!) and you need to follow the 'recognized standards' OR your dealer / builder's instructions.

So don't even ASK us how to do your chemistry -- our way is NOT the right way under the circumstances.

In fact, for now it would probably be in your best interest to stay off the forum, except to get Carl's info, or suggestions about how to proceed with your case. I hope you'll come back once things are settled, but for your sake, you don't want our chemical advice right now.

Good luck!

Ben

[maglib]

Thankfully I've listened to pool company so far and I've done everything they said other than the ph won't come down. We had a ton of rain so now working on getting chemicals back in sync we had to drain over 4 inches at least when the storm hit and possibly 7, just ran it out for over 12 hours. My FC has never been over 1 and I have every test done by 3rd parties.

Give him my email address as I've got to proceed unless i want to be stuck with ugly cracking concrete and possibly bad plaster work. Wish they would just do it right the first time or follow up. I'm not one to hire an attorney but I'm also not going to be stuck with garbage in my yard costing me obscene money to fix.

Will still send pictures but I went out there and one thing I noticed was that some of the black felt like actually small pieces of wood or metal that can be scratched out of the plaster. Most just looks like stains, some real small and others about 1cm wide. When they come to replace filter i'll ask about it again.I'm starting to feel it was in the plaster mix and just coming up as the plaster cures.

We've got a Nature 2 fusion soft system. Wish we found this site and did research better but we all make mistakes believing what we read and the salesperson....

You may be right they might read the forum as surprises arose today that they're coming to replace the filter although they still refuse to do it in accordance with code saying the tank is our responsibility.

Amazing that the pool company doesnt want to keep customers happy and do things right. All I want is a pool in accordance with code and agreement and concrete that's clean and not cracked and done in accordance with code. I guess that's too much to ask. Isn't it easier and more profitable to do things right the first time and not rush? If they don't fix it, I'll do a come check out my pool on different opinion web sites for both concrete and pools and let people see/read what they may not want.

Thanks everyone. I am very much obliged by all the help. I hope and pray that I don't end up having to fight for what should be done but I will if they force it. The BBB is only a first step.

Take care all.

[PoolDoc]

I've emailed Carl.

Good luck. Hope we see you here again, after all this is resolved.

Ben