I think it's like that because it's not fully cylindrical (hershey kiss shaped) so that calculation won't work. Thanks for bringing that up though! I've seen the manufacturer wrong before!!

Ben/Others,

Thanks for your help and tips with my issue. Believe it or not, last night I soaked the titanium plates of my chlorinator in vinegar, rinsed them off, saw a little bit of crap come off them. I'm pretty sure they haven't been cleaned over the past 4-5yrs since this has been in use from my in-laws. At any rate, I ran the generator as normal last night and now I finally have a chlorine reading. It is around 3 now which is will work, and I plan on checking it again later today to see how much it changes.

As for the Ph level, it is currently maintaining at 7.5, thanks for the tip with the Borax!

Now if it would stop raining and get hot again I can go for a little swim!