If you used the links from here to order from Amazon, post a complaint and negative rating on Amazon for that seller. That WILL get their attention. Also, if you feel comfortable forwarding the info to me, maybe I can also talk to Amazon, and get this straightened out.

You can email me at poolforum AT gmail DOT com.

ALSO: the CYA test is NOT a drop-count test. Your CYA may be MUCH lower than you think. To do the CYA test, you mix 1/2 pool water with 1/2 CYA regent, shake, wait 1 minute (60 seconds, not 59!), and then fill the tube slowly till the black dot disappears. THEN, you READ your CYA level from the sides of the tubes.

Counting drops has nothing to do with it!