Hi, and welcome to the forum!!
Keeping your chems balanced is much, much easier than you think--but the key to it all is to be able to do your own, accurate water testing and not having to rely on the pool store for it. So...first thing you need to do is get a good, drop-based test kit. We recommend the Taylor K-2006 or K-2006C (same kit but with bigger quantities of reagents). You can find it in the link in my signature, but make sure Amato Industries is the seller. Other sellers are substituting the K-2005, which is NOT the same thing and you don't want.
For now, you can pick up a cheap OTO kit at WalMart (that' the one with just chlorine and pH tests), or better yet, if they still have any of the 6-way drop-based kits, get one of those until you can get a better kit. Absolute worst case--take a sample of your pool water to a pool store, have a set of tests run on it, decline to buy all the stuff they're going to try to sell you, then post those numbers here. So....get your kit, run a set of tests and post the numbers here, and we'll be happy to get you going from there.
IN the meantime--what are you using for your chlorine source?
Janet
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