Hello all, I am new to this forum; this is my first post.

I have been having A LOT of issues with my brand new 16' intex SWG pool. I just put it up two weeks ago and from the moment I finished filling it I've had green water. Since the water was brand new I didn't think it was algae (it didn't have any of the algae characteristics, plus it was BRAND new water)

First I used 2 different products to treat metals. The first did nothing the second turned the water from a dark greenish-brown to a light crystal clear green. I've tried shocking but later had no chlorine reading. I tried an algaecide and that didn't work either.

My PH is 7.6, Alk is 80

I was also told I had high phosphates, which now I know (from reading on this forum) doesn't matter. So I tried using a phosphate remover (which still has my water cloudy).

I then learned I have a CYA reading of 0 which no one bothered testing (I've had the water tested by 3 pool stores). This is the reason I have a chlorine reading of 0 (not the phosphates, which is what the pool store told me).

I put dry stabilizer into the pool but of course had a problem there too. The instructions said to mix the granules with warm water and then pour into the skimmer. I did this but immediately had a clog (intex pool!!) So instead I dumped the granules into the pool. I am now afraid the stabilizer granules will be stuck at the bottom of the pool and will not disolve. I was hoping to shock the pool tonight after I was able to raise the CYA level, but if the granules don't disolve I'm not sure what I'm going to do.

Do you think I have a problem with the stabilizers and does anyone have a clue to why my pool is a CRYSTAL CLEAR green? I am so frustrated and so are my kids!

Sorry about the long post. Thanks in advance!