Please Help me

[RobDHW]

Julie,

I'm in E. Central Illinois, so I can't really get there to help you BUT - I can lend words of encouragement. I'd never owned a pool before we bought our house. We've had problems. I used to use the local "pool stores" but they weren't a lot of help and cost $$$. I always watched what they did, asked a ton of questions, and did research on the web. I now feel confident doing much of my own work. I only use them to help me close up for the year, since I don't have anything to blow out the lines with.

If you are willing - you will learn too. You CAN do it!

It might help if you posted any information on what the labels on the equipment says, as to brand names & model numbers. The folks here are awesome & can help you sort it out. I'm by no means an expert, and have a concrete pool, but for what you're experiencing - construction material doesn't matter.

[hzz]

I think from what you posted it is possible for you to learn how a pool runs and how to maintain it, but you are going to have to do a lot of reading and searching on the internet. Since you have no clue as to what your equipment is, it's going to be a long process. if you had someone come out and show you and explain it all to you, it would be a much easier learning curve, and if some of the equipment is indeed not working properly I am not sure you have a lot of time to learn.

As others have said, the type of pool you have doesn't really matter, the basics and the equipment are the same. Maybe you could try searching for an independant pool serviceman, you don't necessarily need a pool store. I know in my area there are lots of people who have their pool opened and closed by independant service companies.

If any of your neighbors have pools, who services theirs?

And as an aside, I would contact Viking and tell them about the installer they recommended.

That's the way I would go about it, anyway.

Good luck