Hi, and welcome to the forum!! We're glad to see you here.
My first question is--what method are you using for your testing? The reason I ask is that it is almost impossible to go from a CYA of 30 to 0 with clear water. Normally when CYA breaks down into ammonia, it is because an owner has let the pool go into a thick, green swamp. In any event, there are ammonia tests, similar to those you use in aquariums, that you could use to check your ammonia levels.
You can go ahead and add your CYA, either by diluting and putting it into the skimmer slowly, breaking up clumps, and let it dissolve in your filter (don't backwash or retest for at least 4-5 days if you do it this way) or put it in an old knee hi or tube sock and hang it in front of a return to dissolve that way. Check the owner's manual for your SWG--most of them require a CYA of 60-80 ppm in order for the SWG to work as efficiently as possible. Since CYA dissolution is a gradual process, you can go ahead and shock the pool at the same time. For the time being, I would get it up to at least 15 ppm, but in a plaster pool it wouldn't hurt to take it up to 20 and hold it there until you have no chlorine loss overnight and your CC is less than .5. Of course, as your CYA level rises, so will the shock level (see the Best Guess chart at http://www.poolforum.com/pf2/showthread.php?t=365).
Janet
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