Quote Originally Posted by jenmenke
Man. Makes me really wonder what the deal is with ME? Or better; with my Polaris. So NO ONE ELSE sits there at the side of their pool and watches it endlessly. Watches it go back over the same spots over and over. ...Then tweak the directional nozzle on the back and watch it some more.

I have put on new wheels. Polaris sent me a new timer valves that backs it up twice as often, which has helped some, but it also has increased the time it takes to clean because it is spending so much time backing up and away instead of cleaning.

It DOES eventually clean the pool. It does miss large areas on the incline between the deep and shallow ends. I use a brush and redistribute the dirt and keep it going. I DO use the sand/silt bag because it works better for me. I just can't imagine buying one of these knowing what I know over something like a Dolphin. But I guess I'm really in the minority. And it makes me wonder if my cleaner is a lemon.
Don't know if this will help but I was talking to the regional Mgr. of the pool store that I work at part time. We sell Polaris and he told me the biggest problem with them not working properly is often caused by the hose being either a bit too long or a bit too short. He seems to know a lot about pool cleaners and has had training from Polaris and Barracuda on their lines. He also said that return jets hitting the hose can cause the cleaner to miss areas of the pool.

Don't know how true any of this is but I was told these things in case I had to try and diagnose a customer complaint and the store I work at is EXTREMELY customer service oriented. If the customer is not happy we do whatever we can to make them happy.