waskydiver is correct in the following: 1)you probably do need to shock your pool--the continued low chlorine may just be due to something organic that's using it up too quickly, and shocking will take care of that. Raise your Cl to 20 for at least a day, then let it drift back down, but to no less than 5 ppm. 2) Forget all the chems the pool store is trying to sell you, including phosphate remover and Pristine Blue. Pristine Blue is a whole other nightmare that you can read about in the Bacquacil forum, and phosphate remover is just the latest and greatest idea designed to separate you from your money. 3)you do need to stop using the pucks in the chlorinator because your CYA is high enough. Keep in mind that the higher your CYA gets, the higher your baseline chlorine level has to be, and you already have to maintain it at least 5 ppm. There are some exceptions to the recommendation to keep your CYA low, but 50 is high enough that you're if you're already having problems keeping your Cl registering, you're REALLY gonna have problems keeping your Cl high enough for high CYA levels.
However, I'm with Watermom when she says you need to get your pH up ASAP--I"d start with about 4 cups of Borax, dissolved as much as you can in water and then poured down the skimmer. Wait a couple of hours, retest for pH, and then repeat the Borax until you're getting a pH of 7.2-7.6.
Janet
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