Welcome back! Not sure what to tell you about your cya. Without knowing what the actual reading is, can't recommend what you need to do. A reading anywhere between 30-50 is good in my opinion. Yes to adding bleach. Yes to raising alk. Use baking soda and try and get it to around 80-120. You'll need to lower your ph with some muriatic acid. Aim for 7.4-7.6.
As for order: Go ahead and add some bleach. Then work on ph.
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