I am very upset!
I had a San Juan Fiberglass pool installed last year. It's 10K Gallons and nearly 6' deep at the deep end. 16x33.
This weekend, I discovered a tiny hole at the bottom in the deep end. It's 1/8" wide and 1/8" deep. You can't see it from the surface because it is so small. I called San Juan on Monday, and they said someone would come out in 6-8 weeks to inspect and possibly repair. Well, I just got a call (2 days later) indicating someone would come out to repair the pool. Talk about fast service!
In speaking with the repair guy today on his cell phone, he works for San Juan, but I could tell was not the brightest. Seems like he just fixes fiberglass pools. He told me he would need to drain the pool, then fill the hole and smooth it, and then I could refill the pool with a hose. When my pool was originally filled, I had a tanker deliver water.
I am very concerned about draining the pool. Everything I've read says don't do it. I have about 8' of pavers around the pool with bullnose paver coping. I am woried that emptying the pool will either damage the pool or the pavers. This is my greatest concern. The pool does have a standpipe and sump.
I am thinking about telling them not to repair the hole. The repair guy says cracks only get worse, but this is really not a crack, it's a tiny hole. I figure I could take a wait-and-see approach.
In any event, I plan on calling San Juan tomorrow and discussing my concerns.
Any thoughts out there ??
Thanks,
Marc
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