CarlD,

I've attempted to call them 2x, but no one answers so instruced to leave a message/number for a call back. Well, no call back yet. Yes, it's still under warranty. Bought it early this summer.

I now have a new Polaris 360, and while it cleans well and picks up all the leaves, the hose nuts are the cheapest pieces of $hitake mushrooms I've ever seen. End up with loss of pressure from the hose junctions because to nuts crack UNDER THE SLIGHTEST TIGHTENING PRESSURE. The pool store owner came out for basic installation (free of charge) and had trouble tightening them, even broke 2. He's ordering me more, again free of charge. If this cleaning unit is not to my likeing, I guess I'm left with hiring a hot Latin cabana boy to come out to clean my pool. I'm told Antonio Bandaras is currently not available.

CaryB