Help - Dolphin From Costco Works For 10min And Then Stops !

[akrauss]

Thanks for the update on your Aquabot - - Enjoy. Well my update goes like this... I spoke to Dolphin US customer service after waiting 30min plus on hold and was told as follows:

1) If Temp. in the pool is under 65 degrees may not run. Told her the manual says nothing like that. In fact the only mention of temperature constriants I could find relate to the Dolphin climbing walls and even that says under 54 degrees may not climb. Her answer - "Yea I know." Also, last season when I opened I had no problem and water temp was approx. the same.

2) Make sure filter bag is clean. She said should be washed in the machine w/ Oxyclean. Told her I never had a problem last year, but will try it if necessary.

3) Try running it w/o the filter bag, as recommended to me herein.

Well last weekend, temp. in the pool had reached a balmy 72 degrees (no heater - - but that is another story). Thus, I dropped it in w/ the filter bag and same thing happened... It ran for 10 min or so and stopped. Thereafter, I removed the filter bag and tried again. Same problem. Based upon the foregoing, I figured it was unnecessary to try and wash the bag. Accordingly, I packed it up and returned it to Costco. I must now decide in the next few days whether I will just try another Dolphin through Costco or go with the Aquabot Turbo C - - also through Costco. Any help with this decision would be most appreciated. It looks as if the Turbo C does not have a remote and does not come with a cart at Costco - correct ? Thanks.

[korinian]

I bought my Dolphin from Costco 2 seasons ago. It has always worked great. I wouldn't trade it for anything.

After the first use of this season, I lifted the unit out of the water rapidly, with a really heavy load of debris in it, and it snapped off one of the yellow locking plates. I called SmartPool and they shipped me out replacements plates the same day n/c. I don't know if it will eventually manifest problems, but I'm really happy I went with it so far.

Dave

[akrauss]

Thanks Dave. I may just stick with the Dolphin as well, since when it worked, it did a great job. Of course I dive back in (no pun intended) with the Dolphin only b/c I know COSTCO would stand behind it if future problems should arise.