Sisie,
What are you testing with?
A Chlorine/Bromine test of 5/10, means you use the chlorine side and you use the chlorine scale that tops at 5. So how did you do your FC and CC tests?
If your FC is 9.5, and your CC is 1.5, your TC MUST be 11.
TC = FC + CC --by definition
Either your TC test is wrong or your FC test is wrong. Sorry, but there's no other possibility.
Your pH is good but your TA (total alkalinity) is 'way too high. You need to check out the Alkalinity forum to see how to lower it...There is only one way, short of dilution.
You lower pH to 7.0-7.2, which lower TA with it, then aerate the water to raise pH (no other way of raising pH will NOT raise TA back up again). Then you lower pH again, bringing down TA some more. Aerate to raise pH...and keep this racheting process up until TA is 80-125 and pH is 7.3-7.8
But I would re-check all my numbers again if I were you--either at a different pool store or using Ben's kit (or equiv).
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