Pool store refused to test my water...

[CarlD]

I assume you don't have a vinyl pool (hence the calcium). But you can also add calcium by using Cal-Hypo temporarily as your chlorine source and that can be had at other places than pool stores.

[Carolina]

I assume you don't have a vinyl pool (hence the calcium). But you can also add calcium by using Cal-Hypo temporarily as your chlorine source and that can be had at other places than pool stores.

That's not a bad idea. I always need to supplement with calcium every now and again to keep my levels up. Does it have cyanuric acid added as tri-chlor does?

[CarlD]

That's not a bad idea. I always need to supplement with calcium every now and again to keep my levels up. Does it have cyanuric acid added as tri-chlor does?

Nope. CYA is unavoidable with Tri-Chlor and Di-Chlor because the chemistry of them is such that as they dissolve CYA is released. But Cal-Hypo doesn't have that problem. Be careful, though--Cal-Hypo is the most volatile of the chlorines.

Cal-hypo's side effects are it adds calcium, can raise pH, and sometimes can make your water go milky (rarely, and easily fixed). No CYA at all.

[Carolina]

I spoke to the manager this morning, and he already knew about this incident - it seems that one of the two employees tattled on himself. To the manager's credit, he was extremely apologetic and told me that they had already been written up. I tried not to make too big a deal out of the whole thing. As a bonus, on the way out, he handed me about $50 of free chemicals! I was really surprised - he didn't need to do that (but it will keep me coming to the store).

[Ohm_Boy]

...As a bonus, on the way out, he handed me about $50 of free chemicals! I was really surprised - he didn't need to do that (but it will keep me coming to the store).

See?
If you can 'fix' a customer's problem, they are usually more loyal to you than another customer who's had no problem at all, and they will tell a lot of people.