We're not even dealing with the pool store because the one we dealt with isn't so great with customer service. We went directly to the manufacturer. The manufacturer will cover it if it is the seams and they've asked us to have the installer come take a look at it. We're hoping to get him out here this week. The pool drained completely mid-winter, all in one day. The ice layer on top finally finished melting last week and revealed 3 foot long slices a foot or two apart right at the bottom seam line.

We didn't use an automatic cleaner, or anything sharp for cleaning. And the tears are about 1/3 of the way around the pool away from the stairs.