Yes, by all means...PLEASE use this as an example. We have friend and family connections to the pool store owners and I expected real help when I went in Saturday. I very carefully explained exactly what I did and what happened. They tested my sample and immediately proceeded to try to sell more chemicals (not the ones that would actually do any good). They had no idea how the chemicals reacted with the water or each other, or even what they do or how they work. Pool store employees should be thoroughly trained in basic chemistry before they are allowed to advise the public!!! I feel a tirade coming on. And, what ever happened to good old fashioned Customer Service?
I also visited the Bio-Guard website for help and it offers no real help, either.
I do have more questions, but I will test before I post them. Thank you so much for your help and advice. This forum is the best!!