AutuPilot Dig-48 DEAD out of the box!!!

[Sardian]

UPDATE:

Well, first thing first. Everyone I spoke with over the phone for the past week at Autopilot couldn't have been nicer.

I had to call every day since last Tuesday. The first day I called I wasn't at home so we couldn't do any trouble shooting, that was last Tueaday. I called back Wed. and the nice man at tech support confirmed that I had everything hooked up correctly and I had already checked all the fuses so there wasn't much else that could be done over the phone so he said they would send someone out to check it. So he passed me over to another nice lady who got all my info and said someone whould come out.

I called the next day around lunch to see if they had decided who was coming out and when. The very nice person on phone found that the nearest service center was about 4 hours away from me and there weren't sure what they were going to do. She said that someone would call me back when they figured out what to do. So I waited until near closing time and called back again. They talked to somone in tech support and said that it had to either be a bad fuse (already checked so that ruled that out) or a bad "board" and they were going to mail me one out. It was too late to get it out that day (Thursday) but it would go out Friday.

I gave it till yesterday (Tuesday) and called back to see if I could get a tracking number. I was told that they didn't know what stage it was in but a dispatcher would have to call me back (after sever waits on hold, not long though). So I called back a little later and asked to speak with a manager.

Ah, the manager trick....that did it. He said they would ship my board out that day and send it overnight. I got it today and my Dig-220 is now working.

I was a little aggrevated by having to call everyday to get results, and if I hadn't called so much the board may have still not shipped, even after being told it was going to ship last Friday.

But in the end, all the nice and friendly people on the phone kept my blood pressure down and I have a working unit. So I'm not displeased with Autopilot too much.

Setup of the Dig-220 couldn't have been easier. Set the time, power level, percentage, and program the pump schedule (I'm using the timer in the Autopilot which seems to be working great).